Webex Teams Sign In



Looped back to the login page after logging in

Sign in to Webex for group chat, video calling, and sharing documents with your team. It's all backed by Cisco security and reliability. Dec 08, 2020 The first time you sign in to the Webex app for Windows or Mac you recieve a six-digit confirmation PIN to verify your email address. Then, you can create your password and sign in. This increases the safety and security of the sign-in process. Try Webex Assistant free, for 15 days, when you sign up for a paid account. Introducing the all new Webex Webex is your one easy-to-use and secure app to call, message, meet and get. Team collaboration happens all in one place, driven by rich sharing, messaging and video conferencing.

  • Microsoft Teams, the hub for team collaboration in Microsoft 365, integrates the people, content, and tools your team needs to be more engaged and effective.
  • When you first use this Cisco app (or sign out of Microsoft Teams) you're asked to grant permission to search contacts and interact with Microsoft Teams, and then asked to enter your username and password to verify. For Microsoft Teams Administrators—Configure Webex Calling for Microsoft Teams.

Connection loops at login page

When I log in I'm taken back to the login page.

Unable to log in, being taken back to the login screen

Cause:
This issue can be caused by a cookie that has become corrupted, or by using a bookmark or favorite to access a Webex site that has been recently upgraded.
Solution:

Follow the steps below to resolve the issue:

Note: After each step, try to login to your Webex account again.

  1. If you are using a bookmark or favorite to login to the Webex site, navigate to the Webex site directly. (Example: https://SITENAME.Webex.com)
  2. Clear cache and cookies in your web browser, see:
    • WBX38899 - How Do I Clear my Cache and Cookies in Google Chrome?
  3. Close all open web browsers, open a new browser and try to login again.

If the issue persists, contact Webex Technical Support: WBX162 - How Do I Contact Webex Customer Services or Technical Support?

Teams download-->

This article provides instructions for connecting Microsoft Cloud App Security to your existing Cisco Webex account using the connector APIs. This connection gives you visibility into and control over Webex users, activities, and files. For information about how Cloud App Security protects Cisco Webex Teams, see Protect Cisco Webex Teams.

Prerequisites

  • We suggest that you create a dedicated service account for the connection. This enables you to see that governance actions performed in Webex as being performed from this account, such as delete messages sent in Webex. Otherwise, the name of the admin who connected Cloud App Security to Webex will appear as the user who performed the actions.

  • You must have Full Administrator and Compliance Officer roles in Webex (under Roles and Security > Administrator Roles).

How to connect Webex to Cloud App Security

  1. In the Cloud App Security console, click Investigate and then Connected apps.

  2. In the App connectors page, click the plus button followed by Cisco Webex.

  3. In the pop-up, enter the instance name of this connector.

  4. Click Connect Cisco Webex. The Webex sign in page opens. Enter your credentials to allow Cloud App Security access to your team's Webex instance.

  5. Webex asks you if you want to allow Cloud App Security access to your team information, activity log, and perform activities as a team member. To proceed, click Allow.

  6. Back in the Cloud App Security console, you should receive a message that Webex was successfully connected.

  7. Make sure the connection succeeded by clicking Test API.

    Testing may take a couple of minutes. After you receive a success notice, click Close.

After connecting Webex, you'll receive events for 7 days prior to connection. Cloud App Security scans events over the past three months. To increase this, you must have a Cisco Webex pro license and open a ticket with Cloud App Security support.

Microsoft Teams

If you have any problems connecting the app, see Troubleshooting App Connectors.

Next steps

Webex Teams Download

If you run into any problems, we're here to help. To get assistance or support for your product issue, please open a support ticket.